Privacy Policy

Privacy Notice

DATE: 15th May 2021

This Privacy Notice outlines how HopeKL collects, uses, maintains and discloses your personal data and how HopeKL safeguards the personal data.

“HopeKL” means Hope Kuala Lumpur [Persatuan Persaudaraan Kristian Harapan Selangor] and this Privacy Notice applies to personal information (“data”) you may provide to HopeKL, typically in paper or digital form, via the HopeKL website and/or other third party application providers that may process your data. By using the HopeKL website, completing any form (be it in digital or physical format), or freely providing information by other means, including but not limited to verbal communication, then you consent to the data practices described in this Privacy Notice.


When you request, utilise, engage, visit or when you enter into any transactions with HopeKL, you may be required to provide HopeKL with your personal data. In doing so, you consent to its use by HopeKL in accordance with this Privacy Notice. 

You have the choice, at any time, not to provide your personal data/sensitive personal data or to revoke your consent to HopeKL processing of your personal data/sensitive personal data. However, failure to provide such personal data/sensitive personal data or revocation of your consent to process personal data/sensitive personal data provided may result in HopeKL being unable to provide you with effective and continuous products and services.

Your personal data may have otherwise been provided to the HopeKL by a third party (for example your spouse, a parent, a friend) for products or services that these third parties have sought from HopeKL. If you have provided HopeKL with personal data of a third party, please ensure that you have obtained the third party’s consent in relation to the processing and disclosure of their personal data and that this Privacy Notice is brought to the attention of any such third party.


HopeKL collects personally identifiable information, such as your email address, name, home or work address or telephone number, social media information, health related information, family relations information and information regarding any area of service within HopeKL, courses of study undertaken as well as information regarding activities that relates to criminal or alleged activity that in the view of HopeKL could be an activity that has or may breach a law or has potential to cause harm to any person if such information is not collected. HopeKL also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites. We are a religious organisation and can therefore hold data that is considered special category data, such as your interest in our services or products that is religious in nature, therefore inferring a religious preference.

There is also information about your computer hardware and software that is automatically collected by HopeKL. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used by HopeKL for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the HopeKL website as well as to compile location based information for management purposes.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through HopeKL public message boards or social media, then such data might be controlled and processed by others.

HopeKL encourages you to review the privacy statements/notices of websites you choose to link to from HopeKL so that you can understand how those websites collect, use and share your information. HopeKL is not responsible for the privacy statements/notices or other content on websites outside of the HopeKL domain of websites.


HopeKL collects and uses your personal information to provide pastoral care for you, to operate the HopeKL website and deliver the services you have requested or indicated preference for. HopeKL also uses your personally identifiable information to inform you of other products or services available from HopeKL and its affiliates. HopeKL may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

HopeKL does not sell, rent or lease data lists to third parties. HopeKL may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, HopeKL may share data with trusted partners to help us perform statistical analysis, send you e-mail or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to HopeKL, and they are required to maintain the confidentiality of your information.

HopeKL does not on an individual basis disclose special category data, such as race, religion, or political affiliations, without your explicit consent. If you attend one of our services or events where such service/event is recorded, broadcasted, photographed or live streamed and you happen to appear in such media, it may be seen as inferring a religious preference.

HopeKL keeps track of HopeKL web page visits in order to determine which HopeKL services are the most relevant. This data is used to deliver customised content and advertising within HopekL to persons whose behaviour indicates that they are interested in a particular subject area.

HopeKL websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or complying with legal process served on HopeKL; (b) protect and defend the rights or property of HopeKL; and, (c) act under exigent circumstances to protect the personal safety of users of HopeKL, or the public.


The HopeKL website use ‘cookies’ to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise HopeKL pages, or register with HopeKL site or services, a cookie helps HopeKL to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same HopeKL website, the information you previously provided can be retrieved, so you can easily use the HopeKL features that you customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the HopeKL services or websites you visit.


HopeKL secures your personal information processed by HopeKL, from unauthorised access, use or disclosure. HopeKL stores the personally identifiable information you provide on online computer servers in a controlled, secure environment, protected by systems to limit unauthorised access, modification, use or disclosure. Data is also held and processed by third party service providers that enable HopeKL to provide services to you. In such events HopeKL seeks confirmation on Data Processors procedures for data protection and managing data breaches. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

HopeKL will retain your personal information for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing need to retain it, such as a legal requirement to retain certain data for 7 years, in accordance to data retention requirements and practices as legislated.

You have the right to request to view, access, rectify and delete your personal information held by HopeKL (safe for data we are legally obligated to retain); or object to our continued processing of your personal data. If you wish to exercise your right, you may do so by emailing

HopeKL is not required to give you access to information to the extend that HopeKL reasonably believes that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or giving access would have an unreasonable impact on the privacy of other individuals; or your request is considered frivolous or vexatious; or the information relates to existing or anticipated legal proceedings between HopeKL and you, and would not be accessible by the process of discovery in those proceedings; or giving access would reveal the intentions HopeKL in relation to negotiations with you in such a way as to prejudice those negotiations; or giving access would be unlawful; or denying access is required or authorised by or under a court of law; or giving access would reveal evaluative information generated within HopeKL in connection with commercially sensitive decision-making process.

If you wish to submit a complaint about any of your identifiable information held by HopeKL, you may do so by emailing

HopeKL is part of an international movement where there are affiliated organisations in different countries. Your information provided in one location may therefore be accessible to other Hope KL affiliates. Your information may also be accessible to international entities for the purpose of auditing HopeKL’s activities, or in the event that HopeKL applies for a gift, grant or loan. It is not practical for HopeKL to provide to complete list of overseas recipients in this statement.

HopeKL will periodically take steps to confirm that your information is accurate, up to date and complete.


HopeKL may use your personal information for direct marketing where HopeKL collected the information from you, you have an expectation that HopeKL will use your information for this purpose, or HopeKL believes you have an expectation to receive information for this purpose. In any event you will have a simple means by which you can indicate not to receive marketing information and unsubscribe from this service.


HopeKL will occasionally update this Privacy Notice and encourages you to periodically review this statement to be informed of how HopeKL is controlling, processing and protecting your information.


HopeKL welcomes your comments regarding this Privacy Notice. If you believe that HopeKL has not adhered to this notice or a data breach event has occurred, then please contact HopeKL at as soon as practicable.

If you wish to submit a complaint about any of your identifiable information held by HopeKL, you may do so by emailing